If you don’t have access to the internet, enclose a letter with the following information: First name, last name, e-mail, date of birth, phone number, address, city, state, zip code, model number from package, and the model/serial number of all qualifying serialized tool(s), battery(s), and charger(s) if applicable.
Include all qualifying RIDGID brand product information: complete model and serial numbers for each serialized piece of equipment, including batteries and chargers. Log into your personal account, if you do not have one, create an account. Register by logging on to click on “Product Registration,” and choose the appropriate product category. To accept the RIDGID® Brand Lifetime Service Agreement, you must register your qualifying RIDGID® Brand Hand Held Power Tool, select Stationary Power Tool or Pneumatic Tool within 90 days after purchase. Note: The RIDGID Lifetime Service Agreement is only available for eligible RIDGID tools purchased at THE HOME DEPOT.Ĭonditions of the RIDGID® Brand Lifetime Service Agreement The Lifetime Service Agreement status on a tool is not transferable to persons other than the original purchaser.
Once all conditions of the registration process are fulfilled, the tool’s service coverage lasts the lifetime of the original purchaser. Customers have 90 days from date of purchase to register tools for the Lifetime Service Agreement. The Lifetime Service Agreement is available free of charge, on all eligible RIDGID® Brand hand held power tools, select stationary power tools and pneumatic tools, subject to the terms and conditions stated below. The Lifetime Service Agreement provides the original owner of qualifying RIDGID® Brand tools a lifetime of free replacement batteries, free service and free replacement parts subject to the limitations set forth below.
To accept this Lifetime Service Agreement, you must register your product and submit proof of purchase for processing approval as described below. The original purchaser of an eligible product may elect to register for a free Lifetime Service Agreement.
Note that all accessory batteries and chargers sold separately must have a valid receipt to verify warranty status since they are not sold with a tool console in a kit.
In this case, the tool serial code must be used to verify warranty, NOT the battery/charger serial code. For batteries and chargers, if the receipt is not available, and the battery/charger serial code differs from tool console more than 12 weeks, the origin of the battery/charger cannot be verified. If a valid receipt is not available, the 3 year limited warranty period begins from the date of manufacture on originally purchased equipment. This 3-Year Limited Warranty begins from the date of purchase shown by a valid receipt. RIDGID® Brand Hand Held Power Tools, select Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty. Reconditioned tools are not eligible for the Lifetime Service Agreement. Reconditioned tools will have the word ‘RECON’ or some variation stamped into the tools housing. Warranty is not transferable to other individuals beyond the original purchaser.
Valid receipt from an authorized retailer is required. Reconditioned tools automatically receive a 1 year limited warranty from the date of purchase. 1 2004 – Present, from an authorized retailer. The following applies to all RIDGID Brand Handheld Power Tools, select Stationary Power Tools and Pneumatic Tools purchased between Feb. View All Diagnostics, Inspection & Locating.